Human Relations in Business

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Understand and Improve Your Human Relation Skills


Course Description: Human relation skills are vital in business. Learn the skills of motivation, communication, leadership, and team building. Become familiar with the processes of conflict management, effective negotiations, and managing change and stress to increase your effectiveness in the workplace.

Author: Robert J. Ash

Runtime: 3hrs. 40min.

Lessons: 70

Lessons
Time
(Min:Sec)
Introduction PREVIEW, CLICK HERE
01:40
Chapter 1: Introducing Human Relations
Overview PREVIEW, CLICK HERE
00:29
Human Relations Defined PREVIEW, CLICK HERE
00:49
Functions of Management
02:14
Human Relations Skills
01:44
Chapter 2: Motivation
Overview
00:50
Motivation Skill
01:22
The Behavior Process (Part 1)
05:37
The Behavior Process (Part 2)
07:37
The Motivation Process (Part 1)
05:19
The Motivation Process (Part 2)
03:05
Maslow's Hierarchy of Needs
03:46
Physiological Needs
03:20
Safety-Security Needs
01:32
Social Needs
01:30
Esteem Needs
01:30
Self-Actualization
01:06
Society Needs (Part 1)
06:42
Society Needs (Part 2)
07:15
Chapter 3: Communication
Overview
00:39
Communication Skill
00:46
The Communication Process
04:30
The Sender
03:02
Filter
01:50
Transmission Area
03:04
The Receiver
02:27
Feedback
01:58
Chapter 4: Leadership
Overview
00:50
Leadership Theories Categories
07:30
Life Cycle Theory of Leadership
01:33
Task Behavior
01:15
Relationship Behavior
01:13
Individual Readiness Level
02:27
Leadership Effectiveness (Part 1)
09:00
Leadership Effectiveness (Part 2)
08:49
Chapter 5: Team Building
Overview
00:43
Team Building Skill
00:25
Group Categories
01:58
Formal Group Relationships
04:39
Informal Group Relationships
04:52
Group Characteristics
03:11
Team Building Phases
06:07
Chapter 6: Organizational Climate & Morale
Overview
00:37
Morale
01:29
Organizational Climate
01:40
Chapter 7: Conflict Management
Overview
00:38
Conflict Management Skill
02:48
Conflict Resolution Steps
02:13
Conflict Management Styles
02:56
Chapter 8: The Art of Negotiation
Overview
00:38
Effective Negotiation
03:15
Negotiation Step One
02:47
Negotiation Step Two
08:42
Negotiation Step Three (Part 1)
06:37
Negotiation Step Three (Part 2)
08:00
Negotiation Step Four
03:56
Chapter 9: Managing Change
Overview
01:19
Change
00:44
The Systems Concept
03:26
The Business Environment
02:30
Input
03:17
Process Area
01:21
Output
01:33
Feedback
06:28
Categories of Change
07:40
Fear of Change
01:54
Reducing Resistance to Change
05:16
Organizational Development
01:23
Organizational Development Steps
02:11
Conclusion
00:56
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