Course Description: This course introduces group communication principles and methods, and the role of discussion in the business environment. You will learn how to apply theories of group problem-solving, roles, conflict resolution, leadership, ethics, and decision-making. You will develop group communication skills in verbal and nonverbal interaction, participation, organization, and cultural diversity.
Author: Sherri Petro
Runtime: 1hr. 9min.
Lessons: 43
| Lessons |
Time
(Min:Sec) |
| Introduction
PREVIEW, CLICK HERE | 00:57 |
Chapter 1: The Importance & Role of Groups in Society |
|
| Introduction
PREVIEW, CLICK HERE | 00:16 |
| Defining the Concept
PREVIEW, CLICK HERE | 04:13 |
| The Influence of Groups | 03:20 |
| The Future of Groups | 03:54 |
Chapter 2: Relationships in Groups |
|
| Relationships in Groups Intro | 00:19 |
| Relationship with Yourself | 05:27 |
| Relationship with the Leader | 03:51 |
| Relationship with other Group Members | 07:57 |
Chapter 3: Group Formats and Organization |
|
| Group Formats and Organization Intro | 00:20 |
| Most Common Formats | 05:35 |
| Teams and the Pitfalls | 07:45 |
| Highly Functioning Teams | 07:12 |
Chapter 4: Interaction, Roles, and Climates |
|
| Interaction, Roles, and Climates Intro | 00:17 |
| Interaction | 05:03 |
| Roles | 12:00 |
| Climates | 04:29 |
Chapter 5: Leadership |
|
| Leadership Intro | 00:16 |
| Leadership Theory | 06:41 |
| Behaviors and Skills | 04:36 |
| Barriers | 06:52 |
Chapter 6: Verbal and Nonverbal Dynamics |
|
| Verbal and Nonverbal Dynamics Intro | 00:13 |
| Communication Techniques 1 | 10:24 |
| Communication Techniques 2 | 11:06 |
| Messages | 12:13 |
| Nonverbal Communication | 05:12 |
Chapter 7: Critical Listening, Questioning, Reasoning |
|
| Critical Listening, Questioning, Reasoning Intro | 00:21 |
| Critical Listening | 07:27 |
| Questioning | 08:36 |
| Reasoning | 04:50 |
Chapter 8: Conflict-Resolution |
|
| Conflict-Resolution Intro | 00:15 |
| Conflict Management Behaviors | 03:41 |
| Resolving Conflict | 06:21 |
| Solutions | 10:46 |
Chapter 9: Problem-solving |
|
| Problem-solving Intro | 00:16 |
| How to Solve the Problem | 05:45 |
| Creative Problem Solving | 07:35 |
| Using Creativity Skills in Problem-Solving | 06:08 |
Chapter 10: Decision-Making |
|
| Decision-making Intro | 00:14 |
| Defining | 07:33 |
| Decision Making Strategies | 03:58 |
| Decision Making Process | 03:07 |
| Conclusion | 00:49 |
