Course Description: This course is an introduction to group communication principles and methods. You will learn the role of discussion in the business environment as well as how to apply theories of group problem solving, conflict resolution, leadership, ethics, and decision making. You will also develop group communication skills in verbal and nonverbal interaction.

Author: Sherri Petro

Runtime: 1hr. 9min.

Lessons: 43

Lessons		Time (Min:Sec)
Introduction PREVIEW, CLICK HERE		00:57
Chapter 1: The Importance & Role of Groups in Society
Overview PREVIEW, CLICK HERE		00:16
Defining the Concept PREVIEW, CLICK HERE		04:13
The Influence of Groups		03:20
The Future of Groups		03:54
Chapter 2: Relationships in Groups
Overview		00:19
Relationship with Yourself		05:27
Relationship with the Leader		03:51
Relationship with Other Group Members		07:57
Chapter 3: Group Formats & Organization
Overview		00:20
Most Common Formats		05:35
Teams and the Pitfalls		07:45
Highly Functioning Teams		07:12
Chapter 4: Interaction, Roles, & Climates
Overview		00:17
Interaction		05:03
Roles		12:00
Climates		04:29
Chapter 5: Leadership
Overview		00:16
Leadership Theory		06:41
Behaviors and Skills		04:36
Barriers		06:52
Chapter 6: Verbal & Nonverbal Dynamics
Overview		00:13
Communication Techniques (Part 1)		10:24
Communication Techniques (Part 2)		11:06
Messages		12:13
Nonverbal Communication		05:12
Chapter 7: Critical Listening, Questioning, & Reasoning
Overview		00:21
Critical Listening		07:27
Questioning		08:36
Reasoning		04:50
Chapter 8: Conflict Resolution
Overview		00:15
Conflict Management Behaviors		03:41
Resolving Conflict		06:21
Solutions		10:46
Chapter 9: Problem Solving
Overview		00:16
Steps to Problem Solving		05:45
Creative Problem Solving		07:35
Seven Skills of Creativity		06:08
Chapter 10: Decision Making
Overview		00:14
Defining		07:33
Decision Making Strategies		03:58
Decision Making Process		03:07
Conclusion		00:49