| Introduction
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| Chapter 1: What Is Management? | |
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| Overview
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| Functions of Management
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| Organizing | | 02:53 |
| Leading | | 04:44 |
| Managerial Skills | | 02:40 |
| Building Competitive Advantage | | 03:18 |
| Chapter 2: The Evolution of Management Thought | |
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| Overview | |
00:29 |
| F.W. Taylor and Scientific Management | |
01:00 |
| Administrative Management Theory | |
07:58 |
| Behavioral Management Theory | |
06:44 |
| Management Science Theory | |
02:51 |
| Organizational Environment Theory | |
03:18 |
| Chapter 3: The Manager as a Person | |
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| Overview | |
00:28 |
| Personality Traits | |
06:59 |
| Values, Attitudes, and Moods and Emotions | |
04:15 |
| Emotional Intelligence | |
01:37 |
| Organizational Culture | |
04:18 |
| Chapter 4: Ethics & Social Responsibility | |
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| Overview | |
00:19 |
| The Nature of Ethics | |
01:51 |
| Ethical Decision Making | |
04:47 |
| Sources of Ethics | |
08:11 |
| Approaches to Social Responsibility | |
01:26 |
| Chapter 5: Managing Diverse Employees in a Multicultural Environment | |
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| Overview | |
00:22 |
| Diversity of the Workforce and the Environment | |
06:31 |
| The Ethical Imperative to Manage Diversity Effectively | |
01:30 |
| Perception | |
08:28 |
| Chapter 6: Managing in the Global Environment | |
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| Overview | |
00:26 |
| What Is the Global Environment? | |
04:41 |
| The General Environment | |
01:07 |
| Process of Globalization | |
02:10 |
| Hofstede's Model of National Culture | |
06:58 |
| Chapter 7: Decision Making, Learning, Creativity, & Entrepreneurship | |
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| Overview | |
00:31 |
| The Nature of Managerial Decision Making | |
08:06 |
| The Administrative Model | |
02:38 |
| Group Decision Making | |
06:52 |
| Chapter 8: The Manager as a Planner & Strategist | |
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| Overview | |
00:25 |
| Planning and Strategy | |
00:51 |
| Levels of Planning | |
02:55 |
| Determining the Organization's Mission and Goals | |
02:24 |
| Planning and Strategy Formulation | |
01:33 |
| Formulating Business-Level Strategies | |
02:31 |
| Chapter 9: Value-Chain Management | |
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| Overview | |
00:19 |
| Four Ways to Create a Competitive Advantage | |
03:19 |
| What Do Customers Want? | |
02:11 |
| Impact of Increased Quality on Organizational Performance | |
01:48 |
| Facilities Layout, Flexible Manufacturing, and Efficiency | |
05:13 |
| Chapter 10: Managing Organizational Structure & Culture | |
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| Overview | |
00:23 |
| Organizational Structure | |
02:33 |
| Job Design | |
02:26 |
| Grouping Jobs into Functions | |
04:28 |
| Chapter 11: Organizational Control & Change | |
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| Overview | |
00:20 |
| Organizational Control | |
02:36 |
| Output Control | |
00:56 |
| Behavior Control | |
03:55 |
| Bureaucratic Control | |
01:10 |
| Lewin's Force-Field Theory of Change | |
02:49 |
| Chapter 12: Human Resource Management | |
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| Overview | |
00:26 |
| Strategic Human Resource Management | |
00:56 |
| Recruitment and Selection | |
01:35 |
| Training and Development | |
02:53 |
| Performance Appraisal and Feedback | |
02:03 |
| Pay and Benefits | |
02:46 |
| Unions | |
01:05 |
| Chapter 13: Motivation & Performance | |
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| Overview | |
01:25 |
| The Nature of Motivation | |
00:18 |
| Expectancy Theory | |
01:37 |
| Need Theories | |
01:13 |
| Equity Theory | |
03:36 |
| Operant Conditioning Theory | |
02:04 |
| Chapter 14: Leadership | |
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| Overview | |
02:24 |
| The Nature of Leadership | |
00:20 |
| Power: The Key to Leadership | |
00:38 |
| Leadership Models | |
05:43 |
| Contingency Models of Leadership | |
01:49 |
| Transformational Leadership | |
00:48 |
| Being a Charismatic Leader | |
00:54 |
| Chapter 15: Effective Groups & Teams | |
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| Overview | |
00:43 |
| Groups, Teams, and Organizational
Effectiveness
| |
00:19 |
| The Types of Groups and Teams | |
06:13 |
| Teams | |
01:03 |
| Group Roles | |
01:02 |
| Chapter 16: Promoting Effective Communication | |
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| Overview | |
05:29 |
| Communication and Management | |
00:19 |
| Information Richness | |
07:27 |
| Communication Media | |
00:46 |
| Chapter 17: Managing Conflict, Politics, & Negotiation | |
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| Overview | |
00:53 |
| Organizational Conflict | |
00:18 |
| Negotiation | |
04:32 |
| Organizational Politics | |
00:58 |
| Chapter 18: Using Advanced Information Technology | |
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| Overview | |
03:50 |
| Factors Affecting the Usefulness of
Information
| | 00:20 |
| What Is Information Technology? | | 01:50 |
| Types of Management Information
Systems
| | 05:50 |
