Business Management

Optimize Your Office and Get the Most out of Your Staff

Course Description: This course explores issues facing today’s business managers. Topics include management theories, finding and developing leaders, measuring and improving customer and employee satisfaction, strategic planning, hiring and training employees, developing workplace teams, choosing and evaluating suppliers, and labor and legal issues.

Author: K.L. Alston

Runtime: 4hrs. 52min.

Lessons: 95

Lessons	Time (Min:Sec)
Introduction PREVIEW, CLICK HERE	01:22
Chapter 1:
What is Management? PREVIEW, CLICK HERE	01:49
Functions of Management PREVIEW, CLICK HERE	04:24
Organizing	02:53
Leading	04:44
Managerial Skills	02:40
Building Competitive Advantage	03:18
Chapter 2:
The evolution of management Thought	00:29
F.W. Taylor and Scientific Management	01:00
Administrative Management Theory	07:58
Behavioral management theory<	06:44
Management Science Theory	02:51
Organizational Environment Theory	03:18
Chapter 3:
The manager as a Person	00:28
Personality Traits	06:59
Values, Attitudes, and Moods and Emotions	04:15
Emotional Intelligence	01:37
Organizational Culture	04:18
Chapter 4:
Ethics and Social Responsibility	00:19
The Nature of Ethics	01:51
Ethical Decision Making	04:47
Sources of Ethics	08:11
Approaches to Social Responsibility	01:26
Chapter 5:
Managing Diverse Employees in a Muticultural Environment	00:22
Diversity of the Workforce and the Environment	06:31
The Ethical Imperative to Manage Diversity Effectively	01:30
Perception	08:28
Chapter 6:
Managing in the Global environment	00:26
What is the Global environment?	04:41
The general environment	01:07
Process of globalization	02:10
Hofstede's Model of National Culture	06:58
Chapter 7:
Decision Making, Learning, Creativity, and Entrepreneurship	00:31
The nature of managerial decision making	08:06
The administrative model	02:38
Group Decision making	06:52
Chapter 8:
The manager as a planner and strategist	00:25
Planning and Strategy	00:51
Levels of planning	02:55
Determining the organization's mission and goals	02:24
Planning and strategy formulation	01:33
Formulating business-Level strategies	02:31
Chapter 9:
Value-Chain Management	00:19
Four ways to create a competitive advantage	03:19
What do customers want?	02:11
Impact of Increased Quality on Organizational Performance	01:48
Facilities Layout, Flexible Manufacturing, and Efficiency	05:13
Chapter 10:
Managing Organizational Structure and culture	00:23
Organizational Structure	02:33
Job Design	02:26
Grouping Jobs into functions	04:28
Chapter 11:
Organizational Control and change	00:20
Organizational Control	02:36
Output Control	00:56
Behavior Control	03:55
Bureaucratic Control	01:10
Lewin’s Force-Field Theory of Change	02:49
Chapter 12:
Human Resource Management	00:26
Strategic Human Resource Management	00:56
The Legal Environment of HRM	01:35
Recruitment and Selection	02:53
Training and Development	02:03
Performance Appraisal and feedback	02:46
Pay and Benefits	01:05
Unions	01:25
Chapter 13:
Motivation and Performance	00:18
The nature of motivation	01:37
Expectancy Theory	01:13
Need Theories	03:36
Equity Theory	02:04
Operant Conditioning Theory	02:24
Chapter 14:
Leadership	00:20
The nature of leadership	00:38
Power: The key to leadership	05:43
Leadership Models	01:49
Contingency models of Leadership	00:48
Transformational Leadership	00:54
Being a Charismatic Leader	00:43
Chapter 15:
Effective Groups and Teams	00:19
Groups, Teams, and Organizational Effectiveness	06:13
The types of groups and teams	01:03
Teams	01:02
Group Roles	05:29
Chapter 16:
Promoting Effective Communication	00:19
Communication and management	07:27
Information Richness	00:46
Communication Media	00:53
Chapter 17:
Managming conflict, politics, and negotiation	00:18
Organizational Conflict	04:32
Negotiation	00:58
Organizational Politics	03:50
Chapter 18:
Using Advanced Information Technology	00:20
Factors Affecting the Usefulness of Information	01:50
What is Information Technology?	05:50
Types of Management Information Systems	03:42