Course Description:As an assistant, you are essential to the day-to-day operations of your business. At times, the demands can seem overwhelming, especially when they come from multiple people. This course teaches you how to prioritize you workload, helping you become the skilled and versatile assistant your work needs.

Author: Jean Franzblau

Runtime: 3hrs. 52min.

Lessons: 32

Lessons		Time (Min:Sec)
Introduction PREVIEW, CLICK HERE		01:01
Chapter 1: Managing Your Time
Learning Quadrants (Part 1) PREVIEW, CLICK HERE		07:16
Learning Quadrants (Part 2) PREVIEW, CLICK HERE		08:57
Exercises		06:05
The Procrastination Quadrant		13:10
The Power Quadrant		07:32
Chapter 2: Interruptions & Flexibility
Managing Interruptions		06:12
Finding Your Flexibility		02:43
Working in" The Zone"		04:31
Chapter 3: Planning
The ABC-123 Planning Technique		05:19
Your Calendar/Planner/Scheduler		04:47
Organization as an Issue of Generation		03:04
Chapter 4: Processes & Paperwork
Extreme Paperwork Styles		05:48
Dealing with the Boss's Desk		07:35
Lessons in Feng Shui		02:14
Nine Great Ideas for Keeping Your Desk Organized		02:44
The End-Of-Day Rule		02:50
Chapter 5: Reading People
Nonverbal Communication Cues		04:11
Personality Styles		10:14
Chapter 6: Diplomacy
Listening Skills		11:48
Giving Constructive Feedback with Care		10:55
Mirroring		07:01
Chapter 7: The Boss & the Office
Getting Along With Your Number One Customer		09:19
Thriving with Several Bosses		10:16
Performance Reviews		03:04
Understanding Office Politics		10:50
Chapter 8: Dealing with Frustration on the Job
Communication Styles		05:03
Self Defining Success		10:21
Your AHA! Tool Kit for Managing Frustration		13:56
Chapter 9: Business Writing Refresher
Spelling and Proofreading		06:59
Grammar and Usage Refresher		06:15
Eliminating"Word Weeds"		08:03
Goal Setting		05:26