Administrative assistant

Administrative Support

Course Description: As an assistant, you know that you are the right hand of your boss and the backbone of a smooth running day, but it can also feel like you’re expected to do everything for everyone. All the time. This class will help un-frazzle you and teach you to prioritize your life and workload so, once again, you can be the essential assistance.

Total Time: 2hrs. 13min.

Lessons (To View Complete Course, Login & Click Below)
Time
(Min:Sec)
Introduction - Preview
03:57
Chapter 1:
1. My Essential Priorities Quiz - Preview
00:20
2. Goal Setting - Preview
02:38
3. Smart Goals
06:38
4. My Priorities
15:24
Chapter 2:
1. Other's Essential Priorities
02:39
2. 3 Hot Buttons for Bosses
01:35
3. Setting Priorities
07:35
4. How to Say "No"
07:02
5. Dealing with Interruptions
09:01
Chapter 3:
1. Essential Time Management Skills
05:58
2. Streamlining Paperwork
03:01
3. Paperwork Actions
04:18
4. Throwing Paper Away
02:47
5. Organization Shortcuts
03:37
Chapter 4:
1. Working together with your boss
03:00
2. Things about my boss I need to know
00:53
3. Relationship Tips
10:28
Chapter 5:
1. Communication Skills
03:13
2. Credibility Robbing
03:21
3. Assertive Techniques
02:48
4. 3 Components of Face-to-face
03:11
5. Communication Script
03:11
6. "When....."
07:21
7. Negotiation Strategies
08:36
Chapter 6:
1. Stress Management Techniques
01:07
2. Stress Inventory
04:00
3. 25 Strategies for Success
05:59
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