A. KnowledgeCity.com is an educational website. We offer hundreds of online video tutorials in computer software and business skills.
A. You may view the first three lessons of each course offered on our website for FREE. Simply click on the course you are interested in and click on any of the first three lessons. If you want to learn the complete course, Sign Up for a membership to gain full access to all course lessons.
A. We have hundreds of online courses on a variety of topics in computer software and business skills. We add new courses monthly to ensure that you are getting the most up-to-date information. All of our courses are listed on the left side of every page. Simply click on a course to view the full lesson list.
A. College professors and certified instructors teach all of our courses. We recruit experienced and enthusiastic experts from across the United States to provide the most current and in-depth instruction.
A. We have courses ranging from thirty minutes to twelve hours. Courses are broken up into individual chapters and lessons, which can be viewed anytime, as many times as you wish. You can take the courses whenever you want—watch an entire course in one sitting or spread out the lessons over a period of days, weeks, or even months, as long as your membership remains active.
A. These courses are designed for anyone, no matter what their age. We have designed the training to be as easy to learn as possible for beginning to advanced-level users.
A. Depending on the topic, we offer introductory to advanced-level courses in order to fit every user's needs.
A. Yes. We provide a KnowledgeCity Certificate of Proficiency. Just complete the course and click on the Certification Test button, located at the top right corner of the course page. Once you pass the test, you will receive a printable Certificate of Proficiency.
A. Yes. You have instant access to the first three lessons of every course. You can choose any course and start viewing these lessons immediately, as many times as you wish. If you would like to view additional lessons, Sign Up to be a member.
A. All you need is your computer, headphones or speakers, a high-speed Internet connection, and the most current version of Adobe Flash Player. Click here to download Adobe Flash Player for free.
A. If you cannot see the video, you may have to install the most current version of Adobe Flash Player. Click here to download Adobe Flash Player for free. Once you reach the Adobe download page, click to begin the download. If you encounter any security prompts, allow the program to be downloaded and installed. Once you have successfully downloaded the most current version of Adobe Flash Player, close all browser windows and re-open the website.
A. There are several possible reasons why you can't hear sound on the video. Check to make sure that you have a sound card installed on your computer. Make sure that the sound on your computer is turned on. Also, ensure that your speakers or headphones are connected to your computer and are turned on.
A. A high-speed Internet connection is required for optimal viewing of our training videos. For optimal viewing, the Internet speed should be at 500kbps. If you are viewing the video with a slower Internet connection (56k), you may have to wait a few minutes for the video to load.
A. Depending on the speed of your Internet connection, you may have to wait a few moments for the video to load. If there is a circle with rotating bars in the middle of the video screen, the video is loading and will begin to play shortly. However, if there is no circle in the middle of the video screen, or if an error message appears, please close the video player and click on the lesson again. The video should then load and play properly.
A. You can click on the Sign Up Here button in the top right corner of the website to sign up. You can also visit our Pricing page. You will need a valid email address and credit card (Visa, MasterCard, Discover, American Express) to sign up.
A. To cancel your subscription, please call 1-888-494-2075 or send an email to Customer Service. Simply inform Customer Service that you would like to cancel your subscription and include your contact information, such as a phone number and/or email address. Your membership will be cancelled within two business days.
A. You may call 1-888-494-2075 or send an email to Customer Service. Make sure to include your contact information, such as a phone number and/or email address. A representative will contact you as quickly as possible.
A. You can change your password after you are logged in to your account. Just click on the "Account" button at the top right corner of the page. When you reach your account page, under the Useful Links section, click on Change Password/Edit Profile, make any changes you wish, and click Save Profile.
A. Yes. We want to fulfill the needs of all members. You can request a course by sending an email to Customer Service. We will do our best to get that course onto our website.
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